One last little gem for the day.
I got a call from a customer who has called (no joke) 7 times between 3:00 and now (4:53) and I call the person who she's calling for (who hasn't called her back this entire time) and I say, can we take care of her so she doesn't call again?
I'm met with, "I know it's not as bad for you as it is for us"
REALLY, REALLY, REALLY.
I have to answer ALL of your phone calls, I can't tell anyone to put anyone else into voice mail or take a message. I not only take all your calls, but every other person in this office of 35 because there's no way of calling anyone without going through me. So you think YOU have it worse than me. I'd like to point out that this person has called 7 times and NEVER ONCE talked to you. So basically the score is, Me: 7, you 0.
Shove it.
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